Shipping policy
Ready to ship, no waiting
I only sell pieces that are already made and waiting in My stock. No waiting six weeks for production like in most latex shops. Your order leaves within 3 working days.
Discreet packaging
- A plain, neutral box with no logo and no pictures.
- The sender on the label is Natallien. No product name appears anywhere on the outside.
- On your card statement you will see SP NATALLIEN.
Carriers and delivery times
Packeta delivers in Europe, to a pickup point or to your address. Czech Post delivers everywhere else. Delivery times after dispatch:
- Czechia and Slovakia: 1–2 working days
- Rest of Europe: 2–5 working days
- Outside Europe: 1–3 weeks
Shipping prices
| Country | Pickup point | Home delivery | Free from |
|---|---|---|---|
| Czechia | 99 Kč | 110 Kč | 13,000 Kč |
| Slovakia | €8 | €10 | €540 |
| Germany | €7.49 | €8.99 | €540 |
| Austria | – | €13 | €540 |
| Belgium, Bulgaria, Croatia, France, Greece, Italy, Netherlands, Slovenia | €13 | €15 | €540 |
| Luxembourg | – | €15 | €540 |
| Spain, Portugal | €8.99 | €9.99 | €540 |
| Estonia, Latvia, Lithuania | €9.99 | €12.49 | €540 |
| Sweden, Finland | €13.99 | €22.49 | €540 |
| Denmark | €14.49 | €15.49 | €540 |
| Ireland | – | €26.49 | €540 |
| Poland | 40 zł | 50 zł | 2,380 zł |
| Hungary | 4,000 Ft | 6,000 Ft | 200,000 Ft |
| Romania | 45 lei | 50 lei | 2,920 lei |
| Switzerland | – | €20.49 | €540 |
| Liechtenstein | – | CHF 20 | CHF 510 |
| United Kingdom | – | £15 | £450 |
| USA (Czech Post) | – | $58 | $670 |
| Canada (Czech Post) | – | CA$91.99 | CA$860 |
| Other countries (Czech Post) | – | €55 | €540 |
The exact price for your address is always shown at checkout before you pay.
Customs and duties
Within the EU there are no customs fees. For the USA, the import duty is shown at checkout and prepaid by us, so there is nothing to pay on delivery. For other countries outside the EU, import duties and taxes may be charged by your local customs and are paid by the recipient on delivery.
Questions
Write to info@natallien.com. I reply personally. More answers are in the FAQ.